Legal

Cancellation and Refund Policy

Last updated: 6 October 2026

This policy explains how you can cancel a Rojmed subscription and when you are eligible for a refund. Rojmed is a GST billing and business software service operated by Artista Solutions (“we”, “us”, “our”).

Free trial

New accounts get a free trial as described on our pricing page. No payment is taken during the trial, so there is nothing to cancel or refund if you decide not to continue.

Subscriptions and renewal

Paid plans (Basic and Pro) are billed in advance for the billing period you choose: monthly, every six months, or yearly. Payments are processed securely by Razorpay. Your subscription renews automatically at the end of each period until you stop auto-renewal.

How to cancel

  • Sign in at rojmed.com and open Plans & Billing.
  • Choose Stop auto-renewal. You will not be charged again.
  • Your plan stays active until the end of the period you have already paid for. After that, the account moves off the paid plan.
  • You can also email support@rojmed.com from your registered email address and we will stop auto-renewal for you.

Refunds

Because you can try Rojmed free before paying, fees for a billing period that has started are non-refundable, and we do not give partial refunds for unused time in a period. Cancelling stops future charges only.

We will refund the payment in full in these cases:

  • You were charged more than once for the same billing period.
  • You were charged after you had stopped auto-renewal, because of an error on our side.
  • Your payment succeeded but your paid plan was not activated and we could not fix it within 3 working days of you contacting us.

How to request a refund

Email support@rojmed.com within 7 days of the charge, from the email address on your Rojmed account. Include the payment date, amount, and the Razorpay payment ID if you have it. We reply within 2 working days.

Approved refunds are made to the original payment method through Razorpay and are usually credited within 5–7 working days, depending on your bank or card issuer.

Account deletion

Deleting your account also cancels any active subscription, so you will not be charged again. Deletion does not by itself make a payment refundable.

Contact

Artista Solutions

Email: support@rojmed.com

Website: rojmed.com

Also see our Terms and Conditions.